Last update: May 2020
At Somfy, we want to be and remain your partner of choice on your journey exploring and experiencing smart home solutions and related products or services. We value the trust you put in us and commit to being fully transparent about how we collect, use and protect your personal information. We recognize your need for reasonable control over your personal information, and we commit to implementing mechanisms, procedures and policies that ensure the confidentiality, integrity and security of your personal information throughout its life cycle.
This Policy informs you what to expect when we collect and use personal information, and in particular:
This Policy applies to you when you visit our websites, when you interact with us with a view to establishing a business relationship, throughout your business relationship with us, either online or offline, when you use the technology we make available to you or when you connect to certain platforms, applications or other solutions we may provide or make available.
The legal entity responsible for the personal information collected from you is the business that determines how, when and why it collects and uses your personal information. The identity of the responsible business will depend on who you are:
Categories and Types of Personal information We Collect
We collect the following categories and types of personal information:
Categories of Use
We use your personal information for the following purposes:
Sources of Personal information
We collect information from the following sources:
We collect information directly from you. We collect contact, financial, certain identifying information, preferences and demographic information directly from you when completing contact forms or creating accounts on any of our websites, when you get in touch with our customer or media relations teams, during fairs or other events that you attend.
We collect information about you from third parties. We may at times also collect information about you from third parties or from publicly available sources such as information about you made available on your company’s website, or from public registries.
We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies and other similar technologies. This activity is further described in the Cookies and Online Tracking section below. We may also collect information when you interact with our feeds on social media platforms.
Our Service Providers
We may contract with companies or persons to provide certain services including for purposes of shipments, software services, customer service, marketing, hosting or legal/tax consultancy services, transportation or payment processing. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Our Affiliates
We may share your personal information with our employees across different departments and, possibly, other entities of the Somfy Group. This sharing of personal information is carried out on the basis of Somfy Group’s legitimate interest to administer its contractual relations within the Somfy Group and maintain an effective business structure. We may also share your personal information in the course of a merger, sale or acquisition of a business.
Law Enforcement and Courts
In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Somfy Systems or to others. We may also disclose your contact information when we believe the law or legal process requires it
We put in place a series of technical and organizational measures to secure your personal data and to protect it from unlawful destruction, loss, alteration or access. Persons using your personal information are under a duty of confidentiality.
The security of your personal information is of the utmost importance to us. Take care, to protect and maintain the security of your account. You have immediately notified us of any unauthorized use of your account.
Even if we take reasonable precautions to guard against possible security breaches on our websites and databases and files on our users, no site or transmission over the Internet is completely secure, and we cannot guarantee unauthorized access, hacking, data loss or other harm will never occur. We ask that you take all precautions to protect your personal information (including the password of your account) and to disconnect from your session after use. If your account is hacked, this may result in unauthorized use. You should be careful and watch for the security of your personal information
We retain your personal information for as long as it is necessary for each of the purposes outlined above. We may however retain certain of your personal information for compliance with applicable laws and regulations (e.g. for tax and audit purposes) and in accordance with our retention rules. Where it is no longer required to retain information that can still identify you, we will either erase, deidentify or aggregate it so that you may no longer be identifiable as a single individual.
We operate as a global company and rely on service providers to support our global solutions. Your personal data may be transferred to another country other than the one you reside in. We ensure, however, that such international data transfer is made in compliance with applicable data protection laws.
We may use cookies to enhance your browsing experience on our websites. Cookies are small files which are stored on a user's computer; they hold a modest amount of data specific to a particular user and website.
We use two types of cookies. First, we use cookies that are strictly necessary for the functioning of our websites (e.g. analytical cookies that allow us to assess the use and performance of our websites and to then improve their functionalities).
We also use third party cookies to improve the interactivity of our websites. For example, our website relies on certain services offered by third party. These include, but are not limited to :
Share buttons for:
Videos broadcast on the website : YouTube API (See YouTube’s Terms of Use and Privacy Policy)
If you do not want to accept the use of cookies, you can change your web browser settings to automatically deny the storage of cookies or to inform you each time a website requests permission to store a cookie. By choosing not to accept cookies, our websites would not work properly.
You can also change at any time your cookie settings here.
The processing is conducted on the basis of our legitimate interest to gather, monitor and analyze website activity. You do, however, also have to agree with the processing of cookies as set out in the cookie banner which appears when you enter the website.
We also use advertising cookies so that we can show ads that we deem relevant for you, either on our site, or when you surf the Internet generally. Such cookies are mainly used to limit the number of times you see a particular ad, and help us assess the impact of an ad campaign.
Not accepting advertising cookies does not impact your user experience when surfing our websites.
Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our website enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices.
Under EU data protection legislation, personal information includes a broad amount of information, including any information that can be used to identify, directly or indirectly, in particular by reference to an identifier such as an IP address, location data, and an online identifier. Since we may collect some if this type of information when we collect your usage data, you may have additional protections under EU data protection legislation, if you reside in the EU. Under EU data protection legislation, we are only permitted to use your personal information if we have a legal basis for doing so. In addition to your consent, we rely on the following legal bases to use your information:
In more limited circumstances we may also rely on the following legal bases:
You have a number of rights under EU data protection legislation in relation to your personal information, these include the right to:
To opt out of sharing your personal information with third parties for their direct marketing purposes, please contact us at Somfy at (800) 227-6639 or www.somfysystems.com/en-us/privacy-policy/contact-us and clearly state your request, including your name, mailing address, e-mail address and phone number.
If you are a California resident, you also have certain privacy rights under the California Consumer Privacy Act (“CCPA Rights”). This section describes those rights and how you can exercise them with Somfy.
CCPA Rights Requests
Right to Know and Right to Deletion
You can request what personal information we have collected, used, disclosed, and sold in the preceding 12 months:
You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:
Please note that if we delete your personal information, many of our services will not work the same. For example, you will no longer your previous opt out requests will not be saved, you will not have an account, and saved preferences and information will no longer be available.
To submit a request to know or a request to delete, please visit www.somfysystems.com/en-us/privacy-policy/contact-us. In order to verify your identity, we will need your email address and phone number. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf. If you wish to make multiple requests under this section, we recommend sending the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information.
DO NOT SELL MY PERSONAL INFORMATION
Personal information that We Sell
We may “sell” (as sell is defined in CCPA) the following categories of personal information:
We do not knowingly sell the personal information of minors under the age of 18.
Right to Opt-Out of Sale
California residents have the right to opt out of the sale of your personal information to third parties, as “sale” is defined under CCPA.
To submit a request to opt out of the sale of your personal information, please visit www.somfysystems.com/en-us/privacy-policy/contact-us. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf.
We participate in digital advertising networks to deliver advertising that is tailored to your interests. The participation in certain ad networks can constitute a "sale" of personal information under CCPA.
In order to opt out of this activity, please visit optout.aboutads.info and optout.networkadvertising.org.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.
The products and services are intended for users who are 18 years old or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.
For questions regarding this Policy, to exercise your rights or to lodge a complaint with us, please contact DPO at dpo@somfy.com (irrespective of which Somfy entity you have been in contact with):
The most recent version of this Policy is on this webpage. We may modify this Policy at any time without notice, except if such modifications contain substantial changes that may affect individuals’ rights under applicable privacy and data protection laws, in which case you will be notified of such changes at the beginning of this page.
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